This error will occur if there is a problem with the electronic text pages database. To fix the issue, please download and run the StyleSheets patch by clicking the Style Sheet Installer link below.

If this does not resolve the issue, download and run the TextInstaller patch by clicking the Text Installer link below. Please be aware, this is a large file (~250MB) and we do not advise downloading it on slower connections, such as dial-up.

These errors will occur if there is a problem with the electronic text pages database. To fix the issue, please download and run the TextInstaller patch by clicking the Text Installer link below. Please be aware, this is a large file (~250MB) and we do not advise downloading it on slower connections, such as dial-up.

First, make sure the airport filter is not enabled. To access the airport filter, select the Filter button at the bottom of the Airport List.

If the airport filter is not enabled and airports do not appear in the list, try resetting the window by selecting View - Reset List Windows at the top of JeppView.

If airports still do not appear in the list, close JeppView, navigate to the directory where JeppView is installed, and delete the JeppView.ssf file. Then, reopen JeppView and check the airport list. Please note, if you delete the JeppView.ssf file, you will need to re-select your Favorite Airports.

If airports still do not appear in the list, please contact Technical Support for further assistance.

If "connecting to 0.0.0.0:1984" is displayed when updating online, JeppView is unable to connect to the Jeppesen update servers. This can occur if there is no Internet connection or if another application is preventing JeppView from accessing the Internet.

First, please open Internet Explorer and visit a page aside from your home page. This will ensure you have a valid connection. Next, make sure any Internet security or firewall applications are either configured to allow JeppView access to the Internet, or are disabled.

JeppView utilizes Internet ports 80 and 1984 to download the updates. It may be necessary to configure your firewall or Internet security applications so these ports are not blocked. If your network has a router, gateway, or other networking device that also functions as a firewall, it may be necessary to configure the firewall so that Internet ports 80 and 1984 are not blocked.

You can use the Jeppesen System Diagnostics Tool to test the connections to the Jeppesen update servers, as well as ports 80 and 1984. Please click on the Jeppesen System Diagnostics Tool link below to download and install it. Once you have opened the program, select JeppView3/FliteDeck3 to test the connection.

Please make sure any Internet security, firewall, or anti-virus programs are either disabled or configured so they do not interfere with the program. Then, download the update again. If you are using a wireless Internet connection, make sure the signal strength is excellent.

The Jeppesen Update Agent is failing, and red exclamation marks appear next to "Performing Speed Test" and "Checking for Updates".

This can occur if another application on your computer is preventing the Jeppesen Update Agent from downloading the updates. It is usually caused by the NOD32 Antivirus software. If you have the NOD32 software installed on your computer, you may need to configure it to exclude the Jeppesen Update Agent from being monitored. Please see the document below for instructions on how to add exclusions to NOD32.

Reinstall the Electronic Chart Data disc 1 and 2.

If you do not have ECD disc 1 and 2 and you usually perform your JeppView3 updates online, browse to the Jeppesen directory, open the Downloads folder and rerun the setup.exe on the latest update to reinstall it.

Make sure your electronic charts are up to date.  If the charts are more then 10 weeks out of date they will not display.  Reinstall the latest Electronic Chart Data CDs or perform an online update.

Also, verify current date and time in the computer. Double-click on the clock area in the Windows Status Bar (normally at the bottom-right of the screen) and correct the computer date/time. If the date/time changes back after reboot, have the CMOS (Bios) battery checked/changed.

Verify that your JeppView subscription has not expired.  If it has expired, you may contact Customer Service at 1-800-621-5377 to renew your subscription.

If your subscription has not expired, make sure the correct serial number is displayed after clicking “Get Update” in the Jeppesen Update Agent page.  If the incorrect serial number is displayed, browse to the directory where JeppView is installed, run the Deactivate.exe file, reopen JeppView and type in the correct serial number.

JeppView has not been properly activated.  Reopen JeppView and follow the prompts to activate the software.

If this is a new installation on Windows Vista and you have already activated the software, close JeppView, right-click on the JeppView icon on the desktop and select “Run as administrator.”  Follow the prompts to activate JeppView again and then perform an online update.  This is a temporary fix - you will need to contact Customer Service at 1-800-621-5377 to order a new set of Windows Vista compatible JeppView Program and Electronic Chart Data CDs.  Once these are received, uninstall JeppView and reinstall with the new CDs.

Deactivate JeppView on any computers that are no longer being used.  You can do this by browsing to the directory where JeppView is installed and running the Deactivate.exe file.  If you continue to receive this error message or if you do not have access to a computer that needs to be deactivated, contact the Technical Support department. Our contact information can be found on the left side of this web page.

If you are a new JeppView subscriber and this is the initial installation enter the coverage code(s) provided on your software packaging.

Also, verify the correct JeppView serial number is displayed.  If it is not the correct serial number, close out of the installer program, browse to the directory where JeppView is installed, run the Deactivate.exe file, reopen JeppView and type in the correct serial number.  Close JeppView and rerun the Electronic Chart Data CDs.

Close the JeppView program installer.  Go to www.jeppesen.com/jsum/download and install the Jeppesen Services Update Manager program.  Once complete, re-run Electronic Chart Data CDs 1 and 2.

Turn off any nVidia nView, DigitalPersona Biometric or HardCopy programs running on your computer.  These three software programs have been known to cause JeppView to freeze or result in 99% CPU utilization.

1.  Close JeppView

2.  Navigate to the directory where the software is installed (i.e. C:\Jeppesen\JeppView3).

3.  Run the Deactivate.exe file.

4.  Deactivate the program using one of the three available methods (Internet, web site, or over the phone).

5.  Reinstall Electronic Chart Data Disc 1 and Disc 2, and enter the software serial number when prompted.

6.  Open JeppView again.

7.  Follow the prompts to activate the software.  The computer now has the same serial number but different site code and site key.

8.  Repeat steps 1-7 on any other computers sharing the same site key.

After planning a route and hovering the mouse over the course line, a text box will appear with departure airport, destination airport, total route distance, fuel burned and time enroute.  The fuel burned and time enroute information was mistakenly included in JeppView and should not be displayed.  The data is based on a generic aircraft model that cannot be changed or accessed.  For flight planning features please browse our variety of professional products including FliteStar, Jeppesen Internet Flight Planner and JetPlanner.

First, ensure user has full administrator rights. If so and the operating system being used is Windows Vista, close JeppView, right-click on the JeppView icon on the desktop and select “Run as administrator.” Follow the prompts to activate JeppView again. This is a temporary fix - you will need to contact Customer Service at 1-800-621-5377 to order a new set of Windows Vista compatible JeppView Program and Electronic Chart Data CDs. Once these are received, uninstall JeppView and reinstall with the new CDs.

To view the many benefits of JeppView and to order it, please visit one of the following web sites:

JeppView - Personal Aviation

JeppView - Business Aviation

JeppView is compatible with the following operating systems:

• Microsoft Windows XP with Service Pack 2 or greater *
• Microsoft Windows Vista (32- and 64-bit) with Service Pack 1 or greater *
• Microsoft Windows 7 (32- and 64-bit) *

* JeppView is not supported on non-English versions of Microsoft Windows

* Hard disk space requirements vary depending on coverage area and data installed. The figures above are estimates, as the data changes on a regular basis.

At this time, JeppView must be installed using CDs. However, once JeppView has been installed, you can download the database and application updates over the Internet.

A standard license allows for four simultaneous installations, but multiple licenses can be purchased if you would like to install it on additional computers. You can uninstall and move JeppView to a new computer at your convenience.

If you decide to permanently remove JeppView from one of your computers, please make sure to deactivate the application on the computer as well. When you uninstall JeppView through Windows Control Panel, you will be asked if you also want to deactivate the application. After selecting Yes, you will be given a choice of three different methods for deactivating JeppView: automatically over the Internet, by website, or by contacting Jeppesen Technical Support.

If you decide to permanently remove JeppView from one of your computers, please make sure to deactivate the application on the computer as well. When you uninstall JeppView through Windows Control Panel, you will be asked if you also want to deactivate the application. After selecting Yes, you will be given a choice of three different methods for deactivating JeppView: automatically over the Internet, by website, or by contacting Jeppesen Technical Support. After deactivating and uninstalling the application, you can install it on a new computer using the installation CDs.

Yes. If you need access to enroute charts and approach plates outside your normal coverage area, please contact Jeppesen Sales Support to purchase a trip kit. You will find the contact information for Sales Support on the left side of the Contact Us Form. If you have Internet access on your computer, you will be able to download the additional coverage approximately one hour after placing the order.