This error will occur if there is a problem with the electronic text pages database. To fix the issue, please download and run the StyleSheets patch by clicking the Style Sheet Installer link below.

If this does not resolve the issue, download and run the TextInstaller patch by clicking the Text Installer link below. Please be aware, this is a large file (~250MB) and we do not advise downloading it on slower connections, such as dial-up.

These errors will occur if there is a problem with the electronic text pages database. To fix the issue, please download and run the TextInstaller patch by clicking the Text Installer link below. Please be aware, this is a large file (~250MB) and we do not advise downloading it on slower connections, such as dial-up.

If "connecting to 0.0.0.0:1984" is displayed when updating online, FliteDeck is unable to connect to the Jeppesen update servers. This can occur if there is no Internet connection or if another application is preventing FliteDeck from accessing the Internet.

First, please ensure you can open Internet Explorer and visit a page aside from your home page.  This will ensure you have a valid connection.  Next, make sure any Internet security or firewall applications are either configured to allow JeppView access to the Internet, or are disabled.

FliteDeck utilizes Internet ports 80 and 1984 to download the updates. It may be necessary to configure your firewall or Internet security applications so these ports are not blocked. If your network has a router, gateway, or other networking device that also functions as a firewall, it may be necessary to configure the firewall so that Internet ports 80 and 1984 are not blocked.

You can use the Jeppesen System Diagnostics Tool to test the connections to the Jeppesen update servers, as well as ports 80 and 1984. Please click on the Jeppesen System Diagnostics Tool link below to download and install it. Once you have opened the program, select JeppView3/FliteDeck3 to test the connection.

The Jeppesen Update Agent is failing, and red exclamation marks appear next to "Performing Speed Test" and "Checking for Updates".

This can occur if another application on your computer is preventing the Jeppesen Update Agent from downloading the updates. It is usually caused by the NOD32 Antivirus software. If you have the NOD32 software installed on your computer, you may need to configure it to exclude the Jeppesen Update Agent from being monitored. Please see the document below for instructions on how to add exclusions to NOD32.

The terminal charts database is either more than 10 weeks out of date or the date on the computer is not correct.
First make sure that the date on the computer is correct.
If the date is correct then open the FliteDeck3 Setup program and make sure the Terminal Charts database is current (Check the "Configuration tab" on the bottom).
If the Terminal Charts database is not current, click on "Get Update" for an online update.

Verify current date and time in the computer. Double-click on the clock area in the Windows Status Bar (normally at the bottom-right of the screen) and correct the computer date/time.

If the above process does not resolve the issue there may be corrupt RoutePack files in c:\Jeppesen\Common\RoutePack. Cut these files and place them on the Desktop. Restart the computer and try FliteDeck 3 again.

This problem can also be caused by a conflict between FliteDeck and the MFD shell utility by On-Board Data Systems. This utility provides a tabbed Graphic User Interface for launching EFB related applications like FliteDeck.  If you are using this utility, close out of it and try FliteDeck again.

1. Open the FliteDeck 3 Setup and click on the GPS tab.
2. Click Interview and walk through the screens.
3. If "I will be connecting a GPS to FliteDeck" is already selected, select the other option (I won't be connecting a GPS to FliteDeck) and complete the interview.
4. Open FD3 and then close FD3.
5. Open FD3 Setup again and click the GPS tab.
6. Click Interview.
7. This time make sure to choose "I will be connecting a GPS to FliteDeck."
8. On the next screens, either select the actual GPS you will be using or select the simulator.
9. Finish the interview and click OK on FD3 Setup.
10. Open FD3, you should now have the Enroute Map and Emergency tabs available.

Delete the FliteDeck3.ini file in c:\windows.  Restart the computer and open FliteDeck 3. The program will act as if it is a new installation.  Complete the FD3 Interview

Open the FliteDeck 3 Setup, click on the "Colors" tab, click the Reset button, and click OK. Open FD3 again.

Switch the screen to landscape mode when installing or updating the program. After the program is installed or updated, change the screen back to portrait mode when using FliteDeck3

Close FliteDeck and open the FliteDeck3 Setup.  Go through the prompts and on the eighth page click the radio button that reads “Include the provided virtual keyboard.”  Finish the setup and restart FliteDeck.

1. Close JeppView/FliteDeck3

2. Navigate to the directory where the software is installed (i.e. C:\Jeppesen\JeppView3)

3. Run the Deactivate.exe file

4. Deactivate the program using one of the three available methods (Internet, web site, or over the phone)

5. Open JeppView/FliteDeck3 again

6. Enter the software serial number when prompted

7. Follow the prompts to activate the software. The computer now has the same serial number, but different site code and site key

8. Repeat steps 1-7 for any other computers sharing the same site key

1. Close FliteDeck

2. Navigate to the Windows Start Menu > All Programs > Jeppesen > JeppView FliteDeck3 > FliteDeck3 Setup

3. Select the configuration tab at the top

4. Select "Jeppesen Terminal Chart Viewer"

5. Click the OK button at the bottom of the FliteDeck Setup window

6. Open FliteDeck again. You will now be able to use the Jeppesen Terminal Chart Viewer configuration

If the Jeppesen Terminal Chart Viewer configuration is not an available option to select in the FliteDeck Setup window, please install the latest JeppView/FliteDeck Electronic Chart Data CDs or perform an online update. Once your JeppView/FliteDeck program is current, you will have the Jeppesen Terminal Chart Viewer configuration available in the FliteDeck Setup window.

First, ensure user has full administrator rights. If so and the operating system being used is Windows Vista, close FliteDeck, right-click on the FliteDeck icon on the desktop and select “Run as administrator.” Follow the prompts to activate FliteDeck again. This is a temporary fix - you will need to contact Customer Service at 1-800-621-5377 to order a new set of Windows Vista compatible FliteDeck Program and Electronic Chart Data CDs. Once these are received, uninstall FliteDeck and reinstall with the new CDs.

First, ensure that the WxWorx subscription and hardware are properly set up and that weather data is being transmitted to the computer. This can be accomplished by contacting WxWorx at 1-256-319-9679 for assistance.

Once this has been completed, open FliteDeck and ensure the WX button displays “WX:On” in bold letters. Next, click the Chart Setup tab, click the Weather Options tab and ensure the desired weather options are selected.

If weather data is still not displayed, uninstall the Jeppesen Weather Service by going to the Control Panel and using the Add or Remove Programs feature (in Vista it may appear in the “Programs and Features” section. Once the Jeppesen Weather Service program has been uninstalled, reboot the computer. Next, browse to C:\Jeppesen\FliteDeck3\Utils (or the directory where the Jeppesen folder is installed) and run the JeppesenWeatherServiceSetup.exe file. Once this has been installed, open FliteDeck and the weather data should appear within 5-10 minutes.

To view the many benefits of FliteDeck and to order it, please visit one of the following web pages:

FliteDeck - Personal Aviation

FliteDeck - Business Aviation

FliteDeck is compatible with the following operating systems:

• Microsoft Windows XP with Service Pack 2 or greater *
• Microsoft Windows Vista (32- and 64-bit) with Service Pack 1 or greater *
• Microsoft Windows 7 (32- and 64-bit) *

* FliteDeck is not supported on non-English versions of Microsoft Windows

* Hard disk space requirements vary depending on coverage area and data installed. The figures above are estimates, as the data changes on a regular basis.

Please visit flyelectronic.net for information on the legality of electronic charts.

Please visit flyelectronic.net for information on different types of hardware that can be used to run FliteDeck.

At this time, FliteDeck must be installed using CDs. However, once FliteDeck has been installed, you can download the database and application updates over the Internet.

A standard license allows for four simultaneous installations, but multiple licenses can be purchased if you would like to install it on additional computers. You can uninstall and move FliteDeck to a new computer at your convenience.

If you decide to permanently remove FliteDeck from one of your computers, please make sure to deactivate the application on the computer as well. When you uninstall FliteDeck through Windows Control Panel, you will be asked if you also want to deactivate the application. After selecting Yes, you will be given a choice of three different methods for deactivating FliteDeck: automatically over the Internet, by web site, or by contacting Jeppesen Technical Support.

If you decide to permanently remove FliteDeck from one of your computers, please make sure to deactivate the application on the computer as well. When you uninstall FliteDeck through Windows Control Panel, you will be asked if you also want to deactivate the application. After selecting Yes, you will be given a choice of three different methods for deactivating FliteDeck: automatically over the Internet, by web site, or by contacting Jeppesen Technical Support. After deactivating and uninstalling the application, you can install it on a new computer using the installation CDs.

There are many GPS devices that can be used with FliteDeck. To ensure your GPS is compatible with FliteDeck, it must meet the following requirements:

• Transmit data in either the NMEA 0183 or Aviation ABC protocols.
• Use a communications (COM) port or virtual COM port interface on the computer.

Please contact the manufacturer of your GPS to determine if it meets these requirements.

FliteDeck has the ability to overlay real time XM satellite weather onto the enroute charts and approach plates.  Currently, the program can only incorporate weather from WXWORX.  You must set up a subscription through WXWORX directly and obtain their weather receiver.

For more information about the satellite weather services and hardware, please visit www.wxworx.com .

Yes. If you need access to enroute charts and approach plates outside your normal coverage area, please contact Jeppesen Sales Support to purchase a trip kit. You will find the contact information for Sales Support on the left side of the Contact Us Form. If you have Internet access on your computer, you will be able to download the additional coverage approximately one hour after placing the order.

Yes. Please refer to the following instructions for downloading and installing additional configuration files for FliteDeck.

Adding a Configuration

    To use the following configuration:

    1.  Download and install the configuration executable.

    2.  Open the FliteDeck Setup program.

    3.  In the Configuration tab, select Other.

    4.  In the Other drop-down menu, select the configuration.

    5.  Click OK.

    6.  Open JeppView FliteDeck.