If "login failed while offline" is displayed when signing in, JSUM is unable to connect to the Jeppesen update servers. This can occur if there is no Internet connection or if another application is preventing JSUM from accessing the Internet.

First, please open Internet Explorer and visit a page aside from your home page. This will ensure you have a valid connection. Next, make sure any Internet security or firewall applications are either configured to allow JSUM access to the Internet, or are disabled.

To download NavData, JSUM requires an outgoing and incoming connection through Internet port 80. To download terminal chart data, JSUM requires an outgoing and incoming connection through Internet port 1984. It may be necessary to configure your firewall or Internet security applications so these ports are not blocked. If your network has a router, gateway, or other networking device that also functions as a firewall, it may be necessary to configure the firewall so that Internet ports 80 and 1984 are not blocked.

You can use the Jeppesen System Diagnostics Tool to test the connections to the Jeppesen update servers, as well as ports 80 and 1984. Please click on the Jeppesen System Diagnostics Tool link below to download and install it. Once you have opened the program, select JSUM to test the connection.

If "login failed while online" is displayed when signing in, please verify you are entering the correct username and password. The username and password are case-sensitive. The username and password for JSUM are the same as for the Jeppesen web site. If you are unsure the password you are entering is correct, you can request a new password on the Jeppesen web site by selecting Login - Forgot Username / password.

It may be time to renew your subscription. Please contact Jeppesen Sales Support to verify your subscription is active. You will find the contact information for Sales Support on the left side of the Contact Us Form.

Please verify you are signing into JSUM under the same account for which your services were ordered. If you have just ordered your services, please allow at least 30 minutes for the processing of your order to complete. For further assistance, contact Jeppesen Sales Support. The contact information for Sales Support is listed on the left side of the Contact Us Form.

Please ensure the Aircraft ID field is set to All Aircraft / Services. If the services that are appearing show 100% in the download progress field, you may not be connected to the Internet, and JSUM may be logged in while offline. If you are still not seeing some of your services, please contact Jeppesen Sales Support for further assistance. The contact information for Sales Support is listed on the left side of the Contact Us Form.

If the GPS or Multi-function display system you are updating uses a SD storage card, please make sure the write-protect switch is in the unlocked position. This error message may also occur if there is no storage media present in the removable drive that was selected.

When the Windows Logo Testing warning appears, please select Continue Anyway  to proceed. The application and computer will function normally.

If you are encountering this error message when attempting to update your data card with a SkyBound USB programmer, please contact technical support for assistance. Our contact information can be found on the left side of this web page.

JSUM 1.1.9.0

This error message may appear when installing JSUM on a 64-bit operating system, such as Windows Vista 64-bit Edition. The SkyBound programmer that is required for updating certain GPS systems is not compatible with 64-bit operating systems.

If you are using JSUM to update a GPS or MFD system that does not require the SkyBound programmer, you will still be able to update the GPS or MFD once the installation is complete.

To see which avionics systems Jeppesen provides updates for, and to order a service, please visit one of the following web pages: 

General Aviation Avionics

Business Aviation Avionics

Currently, the SkyBound USB programmer that is required for updating certain GPS systems is not compatible with the 64-bit editions of Microsoft Windows Vista and XP. We are in the process of adding support for 64-bit operating systems.

JSUM is compatible with the following operating systems:

• Microsoft Windows XP or XP Tablet PC Edition with Service Pack 2.
• Microsoft Windows Vista 32-bit*: Home Basic, Home Premium, Business Edition, Enterprise Edition, and Ultimate Edition.

* Currently, the SkyBound USB programmer that is required for updating certain GPS systems is not compatible with the 64-bit editions of Microsoft Windows XP and Vista. We are in the process of adding support for 64-bit operating systems.

¹ The SkyBound USB programmer that is required for updating certain GPS systems requires 300mA of power. To work correctly, some data card and media adapters require a high-powered USB hub capable of providing more than 100mA of power through the port.

² The SkyBound USB programmer that is required for updating certain GPS systems is not compatible with the 64-bit editions of Microsoft Windows XP and Vista. We are in the process of adding support for 64-bit operating systems.

³ Hard disk space requirements vary depending on coverage area and data installed. The figures given are estimates, as the data changes on a regular basis.

To download and install Jeppesen Services Update Manager (JSUM) please click on the following link:

Download Jeppesen Services Update Manager

You can install the Jeppesen Services Update Manager application on as many computers as you like.

JSUM can program Garmin WAAS cards.  If you already have a service for a non-WAAS GPS, you will need to contact Jeppesen Sales Support to change your service to a WAAS service.  The contact information for Sales Support is listed on the left side of the Contact Us Form.

Please note that the WAAS service uses a different data card, labelled IFRW.  The service is not compatible with data cards for non-WAAS systems, labelled IFREP.

Terrain and TAWS data for the Garmin units are updated directly through Garmin.  Please contact Garmin for additional information.

The cycle date in JSUM represents the effective date of the data.

To view a schedule of the update cycles, please select Help > Update Cycle Dates Reference at the top of JSUM, or visit the Update Schedule page on our web site.

You can change your password or request a new one on this web site. Select LOG IN at the top to access your user profile. Then, select MY ACCOUNT > CHANGE YOUR PASSWORD.

Yes. If you need to expand or modify your coverage area, please contact Jeppesen Sales Support. You will find the contact information for Sales Support on the left side of the Contact Us Form. You will be able to download the additional coverage approximately one hour after placing the order.